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Details Frequently Asked Question (FAQ) Document Number: 577 Optimize for Printing E-Mail This Link  Feedback This document ... helps resolve my question or problem. does not apply to my question or problem. is inaccurate for my question or problem. Are cookies required in your system to track customers? Actually, we do not REQUIRE cookies... however if they are available we do use them. We place a small UserID cookie in the customer's browser in order to identify them as a unique user. If the customer does not have cookies enabled however, then we use the IP address as the identifier.