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Details Frequently Asked Question (FAQ) Document Number: 523 Optimize for Printing E-Mail This Link  Feedback This document ... helps resolve my question or problem. does not apply to my question or problem. is inaccurate for my question or problem. I am having a problem with my PEM certificate. I deleted the email and now I cannot verify the certificate information. As a shopping cart, we do not have access to get the PEM certificate from anyone but the merchant. If you never received, or have lost your PEM certificate follow the steps given for First Data Global Gateway API.