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Details Frequently Asked Question (FAQ) Document Number: 512 Optimize for Printing E-Mail This Link  Feedback This document ... helps resolve my question or problem. does not apply to my question or problem. is inaccurate for my question or problem. Gateway connection failure: Invalid Merchant Login or Account Inactive This error is generated by your payment gateway system. Please verify that your payment gateway settings are accurate in the shopping cart administration (see "Cart Settings", step 4, "Payment/Gateway Settings"). If your settings are correct, then your gateway account has probably been suspended or canceled. Or, you may have another technical problem with your payment gateway. Please contact your payment gateway support for further information.